Terms of Service

This is a courtesy translation. In case of any discrepancy the Hungarian version prevails: Általános Szerződési Feltételek.

These Terms of Service (the “Terms”) set out the conditions for using the Bevétel.ai service provided by Syntech Ventures Kft. (registered seat: 1136 Budapest, Hegedűs Gyula utca 32. 4. em. 9. ajtó; company registration number: 01-09-437271; tax number: 32684832-2-41; e-mail: hello@bevetel.ai; hereinafter the “Provider”). The business using the service is hereinafter the “Customer”.

The service is for businesses only (a business-to-business contract); consumers may not use it, so the rules applicable to consumer contracts (for example the right of withdrawal) do not apply. By registering and completing the setup, the Customer declares that it is acting on behalf of its business and accepts these Terms, the Data Processing Agreement and the Privacy Policy. The contract is concluded electronically, its language is Hungarian, and it does not qualify as a written contract; the Provider does not file the contract separately, and the version of the Terms in force at any time is available on this page.

1. The service

• If the Customer does not answer the phone and the call is forwarded to the service’s call-receiving number, the assistant texts the caller back by SMS within a few seconds, on behalf of the Customer.
• The assistant answers exclusively from the data provided by the Customer (services, prices, opening hours, other information); what it does not know, it does not make up, but refers to the Customer.
• With a connected Google Calendar, it only offers slots that are actually free in the calendar. Without a calendar, it does not offer specific times: it notes when the caller would be available and forwards this to the Customer as an appointment request, and the Customer arranges the exact time.
• The assistant notifies the Customer by e-mail and on the web dashboardof appointment requests and of callers who need human help. The Provider accepts no responsibility for the Customer’s response time.
• The assistant answers in Hungarian and English. Every conversation can be read back on the dashboard.
• The assistant is artificial intelligence, and it says so to the caller in its first message. The Customer may not remove this notice, not even when editing the greeting message.

2. No professional advice

The assistant is an administrative tool. It does not provide medical, legal, financial or other professional advice, and it is configured to refer such questions to the Customer’s staff. The Customer alone is responsible for serving its clients, for professional decisions and for the accuracy of the data given to the assistant.

3. Obligations of the Customer

• Provides accurate and up-to-date business data (prices, services, opening hours).
• Has a legal basis for contacting its callers; the Customer is the controller of the callers’ personal data, and the Provider acts as processor under the Data Processing Agreement.
• Handles appointment requests and handed-over conversations within a reasonable time.
• Does not use the service for unsolicited advertising, bulk messaging, deception or unlawful content, and does not attempt to circumvent the limits of the system.
• Keeps its account credentials confidential.

4. Fees, trial period and billing

The fees follow the plans listed on the Pricing page; all prices are net and exclude value added tax (27%). There is no setup fee.

• Mini: 19,900 Ft + VAT per month, with 20 conversations per billing period.
• Growth: 59,900 Ft + VAT per month, with 75 conversations per billing period.
• Custom: by individual agreement; the monthly fee, the allowance and the fee above the allowance are set out in the individual contract.
• Conversation above the allowance: 1,090 Ft + VAT per conversation.

A conversationis counted when the caller replies to the system’s text. A conversation contains at most 8 SMS messages sent by the system to the caller on behalf of the Customer (the greeting and 7 replies); if the conversation runs longer, it counts as a new conversation at the 9th and the 17th message. It does not count as a conversation if the caller does not reply to the text. After one day of silence, a new message from the caller starts a new conversation. In one conversation the system sends at most 24 messages, after which it hands the conversation over to the Customer.

Highlighted provision: trial period and automatic charging. A valid bank card is required for the subscription (payments are handled by Stripe). The 14-day free trial period starts when the assistant first answers a missed call on behalf of the Customer; time spent on setup does not shorten it. If this does not happen within 30 days of starting the subscription, the subscription ends without any fee being charged. At the end of the trial period, the monthly fee of the chosen plan is charged automatically, and it renews monthly thereafter until the Customer cancels. The trial period is free, and therefore lasts for at most 15 conversations: after that, the system does not start new conversations until the subscription begins.

Highlighted provision: fee above the allowance. The service does not stop when the allowance is reached. The Provider charges the fee for conversations above the allowance to the bank card automatically: during the period, whenever the fee above the allowance reaches 10,000 Ft, and the remainder together with the next monthly fee. Usage is visible on the dashboard at all times; the Provider sends an e-mail at 80% and 100% of the allowance. The Customer can set a spending cap on the dashboard and choose whether, when the cap is reached, the system keeps answering or only greets callers and hands the conversation over. If a fee remains unpaid for 7 days after a failed payment, the system only greets callers and hands the conversation over until the fee is settled.

The Provider issues invoices for the fees in accordance with Hungarian law. The Provider notifies the Customer of any fee change by e-mail at least 30 days in advance; the new fee applies from the next billing period, and until then the Customer may cancel the subscription free of charge.

5. Term and termination

The contract is concluded for an indefinite term, without a minimum commitment. The Customer may cancel the subscription at any timeon the dashboard; the cancellation takes effect at the end of the current billing period, the service keeps working until then, and fees already paid are not refunded. The Provider may terminate the contract with 30 days’ notice, and with immediate effect in the event of a serious breach (for example abuse, or unpaid fees after Stripe’s repeated charging attempts). Data handling after termination is governed by the Data Processing Agreement.

6. Availability and AI responses

The Provider strives for continuous operation but does not guarantee uninterrupted availability: SMS delivery and call forwarding also depend on telecommunications carriers. The assistant’s responses are generated by artificial intelligence from the data provided by the Customer; the Provider designed it with strict limits, but some responses may be inaccurate. The Customer can review the conversations on the dashboard.

7. Anti-abuse limits

To protect the system and the Customer, the Provider may limit message sending, for example greeting messages sent repeatedly to the same caller within a short time, unusually frequent or seemingly automated exchanges, very long conversations (these are handed over to the Customer by the assistant), and unusual daily traffic. The system does not send messages to numbers that cannot receive SMS (landlines) or to certain foreign numbers. These limits do not constitute a defect of the service.

8. Liability

Highlighted provision.To the extent permitted by law, the Provider’s total liability is limited to the amount of the fees actually paid by the Customer in the three months preceding the event giving rise to the claim, and the Provider is not liable for indirect damages, lost profit or lost bookings. This limitation does not apply to liability for breach of contract caused intentionally, by gross negligence or by a criminal act, or for breach of contract resulting in harm to life, physical integrity or health.

9. Amendment of the Terms

The Provider is entitled to amend the Terms. It notifies the Customer of the amendment by e-mail at least 15 days before it takes effect; if the Customer does not accept it, it may cancel the subscription free of charge until the amendment takes effect. Continued use of the service constitutes acceptance of the amendment.

10. Governing law and dispute resolution

The Terms are governed by Hungarian law, in particular the Civil Code (Act V of 2013) and Act CVIII of 2001 on electronic commerce services. The parties resolve disputes primarily by negotiation; failing that, the Hungarian court with jurisdiction and competence proceeds. Questions, complaints: hello@bevetel.ai.